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Splintering is an inherent aspect of solid wood and can sometimes occur. Gently remove the splint and protect the siding by applying touch-up stain to the exposed wood. For more information on how to properly touch-up our siding, see our Touch-Up Guide
To claim the warranty for any of our products, please use the online form: Claim - Maibec. Make sure to include a copy of the purchase invoice as proof of purchase, along with a photo of the defective product in your request. If you have any doubts about whether your issue is covered by the warranty, we invite you to check our Warranty section on our website to verify if your situation is eligible for coverage.
Because Maibec offers an unlimited choice of colours, it’s difficult to display homes in all our available colours. We also respect the confidentiality of our customers and do not disclose their contact information. However, our portfolio, Facebook and Instagram pages and our new visualizer Maibec Designer offer lots of ideas and inspiration for your project.
Maibec does not offer a design service for colour selections. However, you can now visualize our different products and colours with our new visualizer Maibec Designer ! In addition, our portfolio grows day by day to provide you ever more inspiring projects! You can also order a sample to see the how your chosen colour will look in real life. Ordering Maibec samplesis quick, easy and completely free of charge. If you still aren’t sure of your colour choice, a local designer may be of help.
Tannin is the natural oil found in cedar that gives it outstanding resistance to fungal decay. It is rare in white cedar to ever see it appear, as it typically remains in the wood. It is a water-soluble substance. However, tannin can appear in rare cases following intense periods of heavy rains and intense sun. Tannin in white cedar will not stain the surface and will usually weather away within 3 to 6 months.
Sap is an inherent aspect of solid wood and seeping can sometimes occurs. Allow the sap to dry and gently remove it so as not to damage the stain. See the Maintenance Guide for all details.
The delivery time is within 4 to 5 weeks for custom orders. As for Maibec Express orders, they are delivered within 5-10 days, depending on the area. Delivery times may be influenced by fluctuations in demand.
You must contact a retailer to get the price of our products. To find the nearest retailer, visit our dealer locator (Find a dealer). When comparing the prices of different products, make sure to consider all costs of proper installation (fasteners, ventilation accessories, etc.) and delivery.
Maibec does not offer a design service for colour selections. Sealant is available at most hardware stores.
You can find all our current warranties under the Warranty tab on our website. To request a warranty from a previous year, email us at tech@maibec.com or call 1 800 363-1930.
Dans le cas des couleurs opaques, vous devez vous la procurer chez un détaillant de matériaux. Pour les teintes naturelles (bois véritable) et la série épices, Maibec offre la solution de reteinte. Rendez-vous chez votre détaillant de revêtement et ce dernier passera la commande de teinture chez Maibec. Référez-vous à ce service pour localiser le détaillant le plus près de votre localisation : Find a dealer.
Maibec recommends using a 100% acrylic water-based product. You will find in our Staining Guide - Solid colours and in our Staining Guide - Natural Tones several products recommended to refinish your siding.
You must buy our products from one of our many partner retailers, as we do not sell our products directly. To find the nearest retailer, visit our Dealer Locator.
The right time to refinish siding depends on several factors: its exposure to direct sunlight and the other elements, its colour and its geographical location. To ensure the longevity of your siding, be sure to check it on a regular basis. We strongly recommend that you visually inspect your siding at least once a year to make sure there is no bare wood. We also strongly recommend that you consult our Maintenance Guide our Staining Guide - Solid colours and our Staining Guide - Natural Tones for detailed information before refinishing your siding.
You can order up to 5 samples per order.
Ordering samples is simple. You must first choose the sample(s) you want to order from the page Samples . Don’t hesitate to view the virtual samples. Then visit our page Order samples to order it. Please remember that the sample limit per order is 5 samples per order. Finally, fill out the form following your choice, clearly indicating your address and personal information in order to place the order.
Our Installation Guides, contain all the information you need to ensure your siding is properly installed. In doubt about how your siding has been installed, please refer to a certified building expert. Please note that Maibec warranties apply only if installation standards are met. To request an installation guide from a previous year, email us at tech@maibec.com or call 1 800 363-1930.
Our authorized dealers will be able to advise you. You can find the Installation Guides, our Maintenance Guide our Staining Guide - Solid colours and our Staining Guide - Natural Tones on our website, which you can give to the contractor you decide to work with. Maibec does not have a list of recommended installers or painters, nor does it certify installers or painters.
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