Frequently Asked Questions

Get answers to your questions about Maibec products.
Check out our most frequently asked questions below.
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Refinishing

Solid colours are available at most hardware stores. For our Natural tones or Spice Series siding, you can obtain the refinishing solution from Maibec. Simply go to your siding retailer, which will order the stain from Maibec for you. Refer to this service to locate the nearest retailer to your location: Find a dealer
Maibec recommends using a 100% acrylic water-based product. You will find in our Staining Guide - Solid colours and in our Staining Guide - Natural Tones several products recommended to refinish your siding.
The right time to refinish siding depends on several factors: its exposure to direct sunlight and the other elements, its colour and its geographical location. To ensure the longevity of your siding, be sure to check it on a regular basis. We strongly recommend that you visually inspect your siding at least once a year to make sure there is no bare wood. We also strongly recommend that you consult our Maintenance Guide our Staining Guide - Solid colours and our Staining Guide - Natural Tones for detailed information before refinishing your siding.

Product Availability

The delivery time is within 4 to 5 weeks for custom orders. As for Maibec Express orders, they are delivered within 5-10 days, depending on the area. Delivery times may be influenced by fluctuations in demand.
You must contact a retailer to get the price of our products. To find the nearest retailer, visit our dealer locator (Find a dealer). When comparing the prices of different products, make sure to consider all costs of proper installation (fasteners, ventilation accessories, etc.) and delivery.
You must buy our products from one of our many partner retailers, as we do not sell our products directly. To find the nearest retailer, visit our Dealer Locator.

Installation

Our Installation Guides, contain all the information you need to ensure your siding is properly installed. In doubt about how your siding has been installed, please refer to a certified building expert. Please note that Maibec warranties apply only if installation standards are met. To request an installation guide from a previous year, email us at tech@maibec.com or call 1 800 363-1930.
Our authorized dealers will be able to advise you. You can find the Installation Guides, our Maintenance Guide our Staining Guide - Solid colours and our Staining Guide - Natural Tones on our website, which you can give to the contractor you decide to work with. Maibec does not have a list of recommended installers or painters, nor does it certify installers or painters.

Product Performance

The distinction between these species primarily lies in natural durability, appearance, and stability. Cedar (Western Red Cedar): This is a naturally stable wood, renowned for its exceptional resistance to insects and rot thanks to its tannins. It is considered durable wood, which is its main advantage over other species.  Fir and Spruce: These two species (often grouped in the SPF category: Spruce-Pine-Fir) are more economical and very popular options. They offer distinct grains and look while being classified as non-naturally durable softwoods. They possess good structural resistance properties but must be protected from the weather.  Although fir and spruce require more protection than cedar, Maibec uses high-performance, factory-applied finishes to guarantee the durability and integrity of all these species against the rigours of the Canadian climate.
You often hear the term "maintenance-free," but we prefer to talk about minimal maintenance for our products. Red Cedar is naturally protected by its tannins, which provide excellent defence against insects and rot, without chemical treatment. It is also renowned for its dimensional stability: it remains straight, ensuring an impeccable look year after year. Combined with our H2BO weathering stain applied in the factory, the finish naturally weathers to a gray hue, drastically reducing maintenance. The only upkeep required is an annual visual inspection to detect any dirt or mould buildup, followed by a gentle cleaning as needed. For more information, please visit our red cedar siding page.
Due to the natural variations in wood and the application of finishes, colour differences may occur between the sample and the final product. Even with a sample number, Maibec uses a tolerance range that may result in a slightly lighter or darker finish. Please refer to the colour matching guide for all details.
Splintering is an inherent aspect of solid wood and can sometimes occur. Here are a few methods for correcting wood splints (centre heart lift):
• Apply construction adhesive and glue the splint back in its place.
• Cut the excess wood splint and sand the bare wood section with a 60-80 grit sandpaper. Then, precisely apply touch-up stain on the bare wood section with an appropriately sized brush or a cotton swab. (See Touch-Up Guide for optimal application conditions).
To claim the warranty for any of our products, please use the online form: Claim - Maibec. Make sure to include a copy of the purchase invoice as proof of purchase, along with a photo of the defective product in your request. If you have any doubts about whether your issue is covered by the warranty, we invite you to check our Warranty section on our website to verify if your situation is eligible for coverage.
Tannin is the natural oil found in cedar that gives it outstanding resistance to fungal decay. It is rare in white cedar to ever see it appear, as it typically remains in the wood. It is a water- soluble substance. However, tannin can appear in rare cases following intense periods of heavy rains and intense sun. Tannin in white cedar will not stain the surface and will usually weather away within 3 to 6 months.
Sap is an inherent aspect of solid wood and seeping can sometimes occurs. Allow the sap to dry and gently remove it so as not to damage the stain. See the Maintenance Guide for all details.
You can find all our current warranties under the Warranty tab on our website. To request a warranty from a previous year, email us at tech@maibec.com or call 1 800 363-1930.

Colour Choice

Because Maibec offers an unlimited choice of colours, it’s difficult to display homes in all our available colours. We also respect the confidentiality of our customers and do not disclose their contact information. However, our portfolio, Facebook and Instagram pages and our new visualizer Maibec Designer offer lots of ideas and inspiration for your project.
Maibec does not offer a design service for colour selections. However, you can now visualize our different products and colours with our new visualizer Maibec Designer ! In addition, our portfolio grows day by day to provide you ever more inspiring projects! You can also order a sample to see the how your chosen colour will look in real life. Ordering Maibec samples, is quick, easy and completely free of charge.
Maibec does not offer a design service for colour selections. Sealant is available at most hardware stores.

Ordering Samples

You can order up to 5 samples per order.
Ordering samples, it’s easy. Firstly, you need to select the sample(s) you want to order from the page Samples Click on the sample to view the virtual sample. Afterwards, visit our Samples Ordering page to place your order. Remember that the sample limit per order is 5 samples. Finally, fill out the form of your choice, ensuring that you provide your address and personal information accurately to complete the order."

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